Refund Policy

At Synthacore Scientifics, we take pride in providing high-quality research materials and scientific products. Due to the sensitive nature of these materials, this Refund Policy outlines the conditions under which refunds or replacements may be granted.

1. All Sales Are Final

Because our products are intended strictly for laboratory and research use, all sales are final. We do not accept returns or issue refunds for:

• Buyer’s remorse
• Improper storage or handling
• Misuse of products
• Incorrect ordering
• Changes in research needs

Please review product details carefully before placing an order.

2. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, you may be eligible for a replacement or partial refund.

To qualify, you must:

• Contact us within 7 days of delivery
• Provide your order number
• Submit clear photos of the packaging and product
• Describe the issue in detail

Once reviewed, we may offer:

• A replacement shipment
• A partial refund
• Store credit

Approval is at our discretion based on the evidence provided.

3. Lost or Stolen Packages

We are not responsible for packages marked as “Delivered” by the carrier.

If your package is lost in transit (never marked delivered):

• Contact the carrier directly to initiate an investigation
• Provide us with the case number if needed

We may assist, but final responsibility lies with the carrier.

4. Order Cancellations

Orders cannot be canceled once they have entered the processing or shipping stage. If you need assistance immediately after placing an order, contact us as soon as possible—processing may begin quickly.

5. International Orders

International customers are responsible for:

• Customs duties
• Import taxes
• Regulatory restrictions

If a package is refused, destroyed, or returned due to customs issues, refunds may not be available.

6. Product Quality Concerns

If you believe a product is defective or compromised:

• Contact us within 7 days
• Provide detailed documentation and photos
• Describe storage conditions and handling procedures

We will investigate and determine whether a replacement or partial refund is appropriate.

7. Research-Use Disclaimer

All products sold by Synthacore Scientifics are intended strictly for laboratory, scientific, and investigational use only. We do not provide refunds for misuse, off-label application, or any use outside of research environments.

8. Contact Us

For questions or refund inquiries, contact: info@synthacorescientifics.com