Shipping Policy

This Shipping Policy explains how orders placed through SynthacoreScientifics.com are processed, shipped, and delivered. By placing an order, you agree to the terms outlined below.

1. Order Processing

• Orders are typically processed within 1–3 business days.
• Orders placed on weekends or holidays will begin processing on the next business day.
• Processing times may vary during high-volume periods or due to inventory availability.

You will receive a confirmation email once your order has been submitted and another notification when your order has shipped.

2. Shipping Methods & Delivery Times

We ship orders using reputable carriers such as USPS, UPS, or FedEx. Delivery times depend on your location and the shipping method selected at checkout.

Estimated delivery windows:

• Domestic Standard Shipping: 3–7 business days
• Domestic Expedited Shipping: 2–3 business days
• International Shipping: 7–21 business days (varies by region and customs processing)

These are estimates only; actual delivery times may vary.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

• Destination
• Package weight
• Selected shipping method

You will see the final shipping cost before completing your purchase.

4. Tracking Information

Once your order ships, you will receive an email containing:

• Tracking number
• Carrier information
• Link to track your shipment

Tracking updates may take 24–48 hours to appear after the carrier receives the package.

5. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information. We are not liable for:

• Delays caused by incorrect addresses
• Lost packages due to incomplete or inaccurate information

If a package is returned due to an incorrect address, you may be responsible for additional shipping fees to resend it.

6. International Shipping & Customs

For international orders:

• You are responsible for any customs duties, taxes, or import fees imposed by your country.
• Customs processing may delay delivery times.
• We cannot guarantee acceptance of products by foreign customs agencies.

If a package is refused or returned due to customs restrictions, refunds may not be available.

7. Lost, Stolen, or Damaged Packages

Once a package is transferred to the carrier, responsibility for delivery lies with the carrier.

Lost or Stolen Packages

We are not responsible for packages marked as “Delivered” by the carrier. If your package is lost, please contact the carrier directly.

Damaged Packages

If your order arrives damaged:

• Contact us within 7 days of delivery
• Provide photos of the packaging and product
• We will review and may offer a replacement or partial refund depending on the situation

8. Order Changes & Cancellations

Orders cannot be changed or canceled once they have entered the processing or shipping stage. If you need assistance, contact us immediately after placing your order.

9. Research-Use Products Disclaimer

All products sold by Synthacore Scientifics are intended strictly for laboratory and research use only. Shipping carriers may impose restrictions on certain materials; we comply with all carrier and regulatory guidelines.

10. Contact Us

For questions about shipping, delivery, or order status, contact: info@synthacorescientifics.com